Privacy Policy
Last updated: 21 September 2026
This Privacy Policy explains how (“Zaiika King”, “we”, “us”) collects and uses your information when you use this website.
What we collect
- Information you give us. When you submit an order form, a wholesale enquiry or a contact form, we collect the details you enter — typically your name, phone number, email address, delivery address, and for business enquiries your business name, business type and GST number.
- Information stored on your device. Your shopping cart is saved in your own browser's local storage. It stays on your device, is not transmitted to us until you submit an order, and can be cleared at any time by emptying your cart or clearing your browser data.
- We do not collect or store payment card details on this website. No payment is processed here.
How we use it
- To process, confirm and deliver your order.
- To respond to your enquiry on WhatsApp, by phone or by email.
- To prepare invoices and meet our tax and record-keeping obligations.
- To send order-related updates. We do not send marketing messages to customers who have not asked for them.
Where your information goes
Form submissions are recorded in a private Google Sheet accessible only to authorised staff of , and a copy of your message is sent to our business WhatsApp number so we can respond. Both Google and WhatsApp (Meta) process this data under their own privacy policies. We do not sell, rent or trade your personal information to anyone.
We share your details with third parties only where it is necessary to fulfil your order — for example, giving your name, address and phone number to the courier company delivering your parcel — or where we are required to do so by law.
How long we keep it
Order records are retained for the period required under applicable Indian tax and company law. Enquiry records are retained for up to 24 months. You may ask us to delete your information at any time, subject to those legal retention requirements.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Write to or message and we will act on your request within 30 days.
Cookies
This website does not use advertising or tracking cookies. It uses your browser's local storage for one purpose only: remembering the contents of your shopping cart between pages.
Children
This website is not directed at children under 18, and we do not knowingly collect information from them.
Contact
For any privacy question, contact at , or at .
Terms of Service
Last updated: 21 September 2026
1. About these terms
By using this website or placing an order through it, you agree to these terms. This website is operated by , FSSAI Licence No. , GSTIN .
2. How orders work
This website does not process payments. When you submit an order, your details are recorded and a message is opened in WhatsApp. Your order is not confirmed until we acknowledge it on WhatsApp, confirm stock availability and the applicable delivery charge, and you complete payment as agreed in that conversation.
We reserve the right to decline or cancel any order — for example where an item is out of stock, where a price or description has been published in error, or where the delivery address is outside our serviceable area. If you have already paid for a cancelled order, we refund you in full.
3. Prices
- All prices shown on this website are in Indian Rupees and are exclusive of delivery charges.
- Your delivery charge depends on your PIN code, order weight and carton count, and is quoted to you on WhatsApp before any payment is taken.
- Prices are subject to change without notice. The price confirmed to you on WhatsApp at the time of order is the price that applies.
- Wholesale and distributor pricing is quoted separately and is not published on this website.
4. Product information
We describe our products as accurately as we can. Spices are an agricultural product: natural variation in colour, aroma, coarseness and intensity between batches is normal and is not a defect. Product photographs are representative; packaging design may be updated from time to time.
Nothing on this website is medical advice. Statements about spices are culinary, not therapeutic. If you have allergies or a medical condition, read the ingredient list on the pack and consult a qualified professional.
5. Acceptable use
You agree not to use this website for any unlawful purpose, not to submit false or fraudulent orders, and not to attempt to interfere with its operation or security.
6. Intellectual property
The Zaiika King name, logo, packaging design, photography and website content are the property of and may not be reproduced without written permission.
7. Liability
To the extent permitted by law, our liability in connection with any order is limited to the value of the goods you paid for. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under the Consumer Protection Act, 2019 or other applicable Indian law.
8. Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Firozabad, Uttar Pradesh.
Shipping Policy
Last updated: 21 September 2026
Where we deliver
We deliver across India through reputed courier partners. Some remote PIN codes may not be serviceable; if yours is not, we will tell you on WhatsApp before you pay. We do not currently ship retail orders outside India.
Delivery charges
Delivery charges are not included in the prices shown on this website. Your exact charge depends on your PIN code, the weight of your order and the courier serving your area. We calculate it and confirm it with you on WhatsApp before any payment is taken, so there is never a surprise at the end.
Dispatch and delivery time
- Orders are dispatched within 1–2 working days of payment confirmation.
- Delivery typically takes 3–7 working days from dispatch, depending on your location.
- Wholesale and bulk carton orders may take longer; lead times are confirmed at the time of the order.
- Working days exclude Sundays and public holidays.
Tracking
We share your tracking number on WhatsApp as soon as your parcel is handed to the courier.
Delays
Once a parcel is with the courier, transit time is outside our control. Weather, strikes, festival-season volumes and local restrictions can cause delays. We will help you follow up with the courier on any delayed shipment.
Incorrect addresses and failed delivery
Please check your address and phone number carefully before submitting. If a parcel is returned to us because the address was incomplete, the recipient was unreachable, or delivery was refused, any re-dispatch will attract a fresh delivery charge.
Returns & Refund Policy
Last updated: 21 September 2026
Food safety first
Because spices are a consumable food product, we cannot accept returns of opened packs for hygiene and food-safety reasons. This is standard across the packaged food industry and does not affect your rights where goods are damaged, defective or incorrect.
When we will replace or refund
We will replace or refund your order in full if:
- The product arrived damaged, leaking or with a broken seal.
- You received the wrong item or the wrong pack size.
- An item was missing from your parcel.
- The product was past, or close to, its expiry date on arrival.
- There is a genuine quality issue with the product.
How to raise a claim
- Message us on WhatsApp at within 48 hours of delivery.
- Send photographs of the product, the seal or damage, and the outer parcel.
- Include your order details so we can locate your record.
Please film or photograph the parcel as you open it. An unboxing photo or video makes damage and missing-item claims far quicker for both of us to settle.
Resolution
We review every claim within 2 working days. Where a claim is accepted, you choose either a free replacement on our next dispatch or a full refund. Refunds are made to the original payment method within 7–10 working days of approval. Delivery charges are refunded where the fault was ours.
Order cancellation
You may cancel free of charge at any time before your order is dispatched — just message us on WhatsApp. Once a parcel has been handed to the courier it cannot be cancelled, but you may refuse delivery, and we will refund the product value once the parcel reaches us.
What is not covered
- Opened or partially used packs, except where there is a genuine quality defect.
- Natural batch-to-batch variation in colour, aroma or coarseness.
- Claims raised more than 48 hours after delivery.
- Products damaged by improper storage after delivery, such as exposure to moisture.